ExterNetworks offers IT Help Desk Services strictly bound by written guaranteed service levels. At each tier, prescribed time bands maintain stringent time bands to determine if an issue must be resolved or escalated. These internal operational procedures are used as a double measure to ensure expedient resolution in line with customer SLA commitments.
Our commitment is a transparent account of all IT Help Desk Support functions we perform available in comprehensive reports providing you with the latest performance metrics.
We use innovative tools, industry best practices and smart processes providing unmatched IT Help Desk Support Services and ticketing systems at affordable prices.